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Privacy Policy

ROQSOLID Privacy Policy

Last Updated: April 15, 2023

At ROQSOLID, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us, whether it is through our website, mobile application, or other online services (collectively, the “Services”).

By using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

  1. Information We Collect

We collect personal information from you when you:

  • Register for an account
  • Make a purchase
  • Sign up for our newsletter
  • Participate in surveys, promotions, or contests
  • Contact us through email, phone, or other means

This information may include your name, email address, mailing address, phone number, payment information, and other information relevant to your interactions with ROQSOLID.

We also automatically collect information when you use our Services, such as your IP address, browser type, device information, and browsing behavior.

  1. How We Use Your Information

We use your personal information for the following purposes:

  • To process your orders and provide our Services
  • To communicate with you about your account, orders, and promotions
  • To provide customer support
  • To improve our Services and develop new products
  • To analyze usage and user behavior to optimize our Services
  • To protect our rights and the rights of our users
  1. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in providing our Services, such as payment processors, shipping providers, and marketing partners. These third parties are required to keep your information confidential and use it only for the purposes for which it was disclosed.

We may also disclose your information if required by law, to enforce our Terms of Service, or to protect the rights, property, or safety of ROQSOLID, our users, or others.

  1. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Services and to analyze user behavior. You can manage your cookie preferences through your browser settings.

  1. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

  1. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information and terminate the child’s account.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our website. Your continued use of our Services after the posting of the updated Privacy Policy constitutes your acceptance of the changes.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: roqsolid@roqsolid.co.uk

Phone: 01924 442244

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